IT Support Analyst (1st Line)

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WPR is delighted to be working alongside a global insurer who is recruiting into its IT Team in London. Working with the wider Deskside Support Team, you will play a leading role in incident resolution and end user guidance.

Key Responsibilities;

  • provide remote 1st line support and assistance
  • work closely with 2nd and 3rd line teams to increase 1st line fix rate
  • perform all client software installation and support
  • roll our hardware and configuring mobile devices
  • provide system admin duties in a Windows Active Directory environment

Ideally you will have at least two year's experience in a service desk environment supporting 700+ users. Knowledge of Active Directory is key as is a good understanding of basic networking (TCPIP, DNS, DHCP etc) is useful.

Apply for further details.

London, United Kingdom
IT Support
Job Posted: 
Fri, 23 Feb 2024
Closing Date: 
Fri, 22 Mar 2024

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