Join our client as a Pensions & Annuities Manager and lead their customer service team specialising in pensions and annuities within a vibrant, fast-paced environment. Your role will involve managing pension administration functions, driving continuous improvement, and ensuring exceptional customer outcomes across multiple contact channels. You will provide leadership, strategic input, and oversight while fostering a collaborative team culture focused on service excellence and compliance.
- Proven experience managing a pension administration or annuities function.
- Strong knowledge of pension products, legislation, and risk management.
- Experience in leading and developing teams of managers and customer service representatives.
- Understanding of regulated environments, GDPR, and data security standards.
- Strong analytical, problem-solving, and stakeholder management skills.
- Knowledge of industry technology platforms and operational best practices.
This role offers the chance to influence the strategic direction of the pensions and annuities service unit, working within a supportive team that values collaboration and continuous learning.